Ruidoso Cabin Rental Policies
I. TRUST
ACCOUNT/HANDLING OF FUNDS AND PAYMENT PROCEDURES
1) Condotel Corporation
may receive income from services to tenants,
including, but not limited to, cleaning services,
telephone services and trip
insurance.
2) There will be a
$50.00 fee for all returned checks. Returned checks will not
be re-deposited.
Payment is due within 2 days by certified funds or cash.
3) On Check-in Day, any
balance due must be paid by certified funds, cash
Visa, MasterCard, American Express, Discover or
travelers’ checks before
occupancy of the premises. No Personal Checks
accepted.
4) MasterCard, Visa,
American Express and Discover cards are accepted for
Late Minute Reservations and Internet Reservations.
5) Tax rates in effect
at the time of the printing of this agreement. Tenants
are responsible for
paying the tax rates in effect at the time the occupancy
begins.
6) Rates and figures
herein are subject to correction due to human or
computer error.
II. CHECK-IN POLICY
1) Check-in time is
4:00 P.M. Condotel Corporation will diligently work to insure
that all properties are
clean and ready for occupancy by 4:00 PM. However, in
certain situations, it
may be necessary to delay occupancy until the property
is ready. There are no
refunds for late occupancy. Please do not go to the
property before
checking in at Condotel Corporation. Parking at the property
prior to check-in time
without the approval of Condotel Corporation will likely
delay the cleaning and
inspection services and delay your check-in. A limited
number of early 1:00 PM
check-ins will be offered for guests with special arrival
needs. The cost to
guarantee a 1:00 PM check-in is $50.00. Two keys
provided per rental
unit upon check-in. Additional keys – refundable $50.00
deposit. Lost keys -
$50.00 each set.
2) Checkout Policy: All
properties must be vacated by 11:00 AM sharp on
checkout day or guest
may be subject to a late checkout fee of $50.00 per
hour during the summer
and winter months. A limited number of late 12:00PM
checkouts will be offered to those guests with special
departure needs. The
cost for a late 12:00PM
checkout is $50.00. Please follow posted checkout
instructions and return
all keys to Condotel Corporation. If the checkout
instructions are not
done upon departure, or if the unit is left dirty there is an
extra charge of $50.00
plus tax
III. SECURITY DEPOSIT
A credit card is
required on all reservations for security. If there is any damage
or missing items, the
credit card will be billed accordingly. We can not accept
debit cards for the
security deposit.
IV. RENTAL PROPERTIES
1. All units are
individually owned and furnished according to the owner’s
preference with each consisting of the standard
appliances of range,
refrigerator, cookware
and dinnerware. Linens are furnished.
2. There will be NO
REFUNDS due to any breakdown of appliances, A/C
systems, TVs, VCRs,
phone or other electronic equipment. Please report any
problems and Condotel
Corporation will contact a repair service technician
immediately. Your
patience will be appreciated as our area has limited repair
service contractors. NO REFUNDS allowed due to any
loss of utility services.
Please contact Condotel and we will report the outage
to the proper utility
company. Tenant is
required to report in writing to Agent the need of
replacement or repair
to a smoke detector and agrees to replace batteries as
needed during tenancy
(batteries will be provided by Condotel). Please test
smoke detectors on
arrival
3. All of Condotel
Rental Properties include departure cleaning. Tenants are
expected to dispose of
all items in the refrigerator and place all trash outside in
dumpsters. Failure to
do so will result in an additional charge of $55.00 plus
tax.
4. Telephones are
provided in all rental units for the convenience and safety of
tenants. The first 120
minutes of long distance and/or internet service is
provided to the tenant.
Any and all charges, including internet services, over
the initial 120 minutes
that are billed to the owner’s phone will be billed to
tenant or deducted from
tenant’s security deposit or charged to tenant’s
credit card plus a
$20.00 service charge.
5. Many properties
contain a Guest Book provided by the owner for tenants to
share their vacation
experiences. Maintenance issues and/or needed repairs
are not to be reported
in the guest book. Condotel Corporation assumes no
responsibility for
property maintenance issues written in a guest book. All
maintenance problems
should be reported directly to Condotel Corporation.
V. ACCOMMODATION RULES
6. Agent agrees to
provide the premises in a fit and habitable condition. If at
the time Tenant is to
begin occupancy the Agent cannot provide the premises
in a fit and habitable
condition, or substitute a reasonable comparable property
in such condition,
Agent shall refund to Tenant all payments made by Tenant.
Agent shall conduct all
brokerage activities in regard to this agreement without
respect to the race,
color, religion, sex, national origin, handicap or family
status of any tenant.
7. Tenant agrees to
keep the premises as clean and safe as the conditions of
the premises permit and
herby agrees to permit no unsafe or unsanitary
conditions on the
property. Tenant agrees not to use the premises for any
activity or purpose
that violates any criminal law or governmental regulation.
Any breach of any duty
contained in this paragraph shall be considered
material, and shall
result in the termination of Tenant’s tenancy.
8. ABSOLUTELY NO PETS
unless otherwise specifically permitted in this
Agreement. No pets
shall be allowed on the premises. Tenant’s breach of this
provision is considered
material and shall result in the termination of Tenant’s
occupancy and a $200.00
fine will be charged. A penalty of $200.00 will be
levied for all
un-disclosed pets.
9. NUMBER OF OCCUPANTS:
Overcrowding will not be permitted. Extra bedding
is for the convenience
of the owner and not for additional guests. Condotel
Corporation does not
discriminate on the basis of race, religion, ethnic
background or national
origin, sex, age or mental or physical disability.
Condotel Corporation
will not rent property to anyone under the age of 24, nor
will Condotel
Corporation permit anyone under the age of 24 to take possession
of any rental premises
without the physical presence of a responsible party
who is at least 24
years of age. Condotel Corporation will rent to non family
groups (persons who are
not related by blood or marriage) only if group obtains
approval from Condotel
Corporation prior to taking possession and adequate
adult supervision is
maintained at all times. No House Parties are permitted at
any time. Condotel
Corporation reserves the right to terminate the rental,
without refund, if any
renter or occupant violates any of these criteria.
Misrepresentation of
the number of occupants may result in the renters being
asked to vacate the
property without a refund. Children are counted in the
occupancy unless they
are under the age of 2.
10. GRILLS: Some owners
have provided grills. Do not place wood or charcoal
in gas or electric
grills. Grills must be cleaned with the brush provided upon
departure. There is a
$15.00 fee for leaving grill dirty. If a grill is misused,
tenant will be billed for repairs. Not all owners
allow grilling. If a grill is not
provided at the
property, you may not grill at the property. Grills can not be
provided by Condotel.
11. PARKING: On site
parking is limited on many properties, so please limit the
number of vehicles to
two vehicles per unit to avoid parking difficulties. Please
check with the office
if you will exceed two vehicles.
12. Tenant agrees to
indemnify and hold harmless Agent and owner from and
against any liability
of personal injury or property damage sustained by any
person (including
Tenant’s guests) as a result of any cause, unless caused by
the negligent or
willful act of Agent or the owner. Tenant agrees that Agent,
the owner or their
respective representatives may enter the premises during
reasonable hours to
inspect the premises, to make such repairs, alterations or
improvements hereto as
Agent or owner may deem appropriate, or to show the
premises to prospective
buyers or tenants. Tenant shall not assign this
Agreement or sublet
premises in whole or part without written permission of
Agent.
13. MOTOR HOMES: No
hook-up or use of any camper, bus, van, motor home
or tent in conjunction
with any rental property allowed. Motor Homes parked
on the property must be
pre approved by Condotel Corporation and will be
permitted only if space
permits.
14. SMOKING: Unless
otherwise noted, all properties are non-smoking. Smoking
is permitted outside,
unless Fire Restrictions of the Village of Ruidoso, County
of Lincoln are in
force. Please check with the office for current fire restrictions.
If smoking outside is
not banned, please dispose of all ashes and butts
properly. DO NOT leave cigarette butts on the ground,
deck or any place than
a proper trash
receptacle.
10. HOT TUB: If the hot
tub gets broken or left excessively dirty after your
stay there will be an
extra charge plus tax.
CANCELLATION POLICY
Cancellation of a
confirmed reservation is required in writing by mail or fax or
email. A deposit must
be received by Condotel 14 days prior to arrival, or 3
days after the
reservation is made, or the reservation is subject to
cancellation. You may
cancel 14 days prior to your arrival date, and receive a
refund of your deposit.
If you cancel less than 14 days prior to your arrival,
the deposit will be
non-refundable. NO EXCEPTIONS.
Long term reservations,
or major holiday reservation, may have different
cancellation and refund
policies. Please refer to your confirmation letter for
specific policies. There are no refunds on unused
lodging.
Labor Day: Labor Day
reservations must be paid in full by August 1. If you
should book your
reservation after August 1, the full payment must be paid at
the time of booking.
Cancellations received less than 14 days prior to arrival
are not refundable. The
full payment will be forfeited.
Christmas: Christmas
reservations must be paid in full by November 1. Please
refer to your
confirmation for exact payment schedules. If you should cancel
at any time before
November 1, there is a $100 booking fee charged. If you
cancel after November
1, but before December 1, you will forfeit 50% of the
rental amount.
Cancellation after
December 1, there are no refunds. |
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